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YP Portal Contact Details and Directions

East Kent 16-25 Teams & Contact Details

South Kent Coast and Thanet YP Team - 03000 410710 / 417868
Ashford, Canterbury & Coastal YP Team - 03000 410710 / 417868

West Kent 16-25 Teams & Contact Details

West Kent YP Team - 03000 411777 / 412082
Dartford, Gravesend, Swanley & Swale YP Team - 03000 413232 / 412082

Contact Information for ContrOCC set up and Provider Name, Address, Portal or Bank Detail amendments:

Community Support Team - CommunitySupport@kent.gov.uk

Payment Cycles

The Young Person's Portal works to a 4 weekly payment cycle.

Please ensure you enter Actuals and Submit all invoices for all clients, with required attachments including a copy invoice, via the portal during the week FOLLOWING the current 4 weekly payment period.

NB: When submitting invoices, please also ensure that unique Invoice Reference numbers are used. A payment will fail the pay run if the same invoice reference number is used more than once.

If you would like additional information on payment dates please contact Claire Holness, 03000 417868, Lee Inman, 03000 412082 or the Community Support Team.

Invoicing for clients 0-17

All invoicing for Lifespan Pathway clients prior to their 18th birthday must be made via the Children's Portal. If you would like additional information around the Children's Portal please contact Claire Holness, 03000 417868, or Lee Inman, 03000 412082.

Invoicing for clients 26+

All invoicing via the Portal ceases for clients as of their 26th Birthday as the client will be transitioning to the 26+ Adults Team. Please contact your new case manager to establish the new method of submitting your invoices.